Refunds and Cancellation

At Happier, we strive to give you the very best shopping experience possible. We hope that you never have to cancel or return a product. At the same time, we offer you complete peace of mind by helping you whenever you do so due to certain circumstances.

Return & Refund Policy:
  • Given that we are dealing with beauty and health products, we follow a no return or exchange policy. We will only allow exchanges if the product we have delivered is damaged/wrong product/incomplete order/missing product.
  • If you experience any of the above, raise a return/replacement request via email or call within 72 business hours of receiving the order.
  • Provide us with your order ID details and details for exchange of your order. Kindly email an image of the product and the invoice for our reference.
  • We will pick up the products within 2-4 business days. We will initiate the replacement or exchange process only if the products are received by us in their original packaging with their seals, labels and bar codes intact.
Points to Remember:
  • Please ensure the product is in its original condition, unopened and unused product along with the original invoice, box and price tags.
  • Our products should be received in original packaging as received at the time of delivery. Opened or used products will not be accepted for exchange.
  • In case the courier is found ineligible for exchange/replacement, we will send the product back to you.
  • You will have an option to receive store credit or exchange the product, as per your request.
  • Please note that replacements are subject to availability of particular products.
  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
  • After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
Under what conditions return/replacement of product is acceptable:
  • Wrong Product Delivered
  • Expired Product Delivered
  • Damaged Product Delivered – Physical Damage/Tampered Product or Packaging
  • Incomplete Order – Missing products
Do I have to return the free gift when I return a product?
  • Yes. The free gift is included as a part of the order and needs to be returned along with the originally delivered product.
How long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5 -7 working days from the day your return/refunds request has been accepted. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 3-4 business days from the day your return/refunds request has been accepted. and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. We may issue cheque in the registered name of the customer.
  • In addition, we also provide the hassle-free option of refund through Happier coupons, which can be used during future purchases.

About Happier

What is happier?

Happier is the confluence of happy minds from two generations, two ideologies but with a common belief that “Happy is Everyday”. Two decades of healthcare experience inspired by our first founder to bring the best of wellness, passion for skincare led our second founder, an investment banker in New York, to move back and create joyful skin routines for you. Together with nature, science, superfoods, we wish to make your everyday journey simple, yet enriching and happy. Our Mission is a healthier skin, body, mind and ultimately a HAPPIER you everyday!

What product range do you have?

We Currently have 21 products in our portfolio ranging from Beauty and Skincare to Health and Wellness.

Why should I prefer Happier over other products in the market?

With a plethora of products being pushed into the market everyday, we realised the need to bring in products that change mindset and not just packaging. We bought a happier life to challenge the set notion of self care being limited to Skincare. Happier is a Personal Care brand that follows a holistic well being approach. We have crafted 22 products that not only make you look good but feel good. Happier aims on changing mindsets to Personal Care being a Necessity and not a Privilege. Our range expands from Skin and Body Care to Health and wellbeing

Happier is a new brand, why should we trust you?

HAPPIER is not just a Personal Care Brand it’s a Person Care brand. Generated with the amalgamation of ideas and efforts of two generations, Happier aims at providing Approachable and Holistic Self Care Solutions to people who don’t have time to pause. Happier challenges the set notion of self care being limited to Skincare only with its entire range of products crafted to not just make you look good but also feel good. Personal Care in India has mostly been carried out in communal settings and that’s the essence Happier wanted to capture for it is not just about you being happier but also your loved ones. Happier products are a great depiction of Nature backed by Science. Each of our products has the goodness of a superfood imbibed in it. Happier aims on changing mindsets to Personal Care being a Necessity and not a Privilege.

Do you use Preservatives?

Yes, We do because it helps to preserve the product for longer use. However the Preservatives we use will not harm and skincare.

Can I use Happier with any other Skincare product?

Yes, You can.

About Products

Are your products safe to use?

Yes, products are really gentle and safe to use. If any adverse reaction or redness occurs please stop use immediately and consult a dermatologist.

Are your products available on Offline stores?

Currently, our products are only available online platforms like our website, Amazon, Flipkart, Nykaa, TataCliq, Purplle, etc.

Are the products Eco- friendly, Non- Toxic and Dye and Fragrance free and Non Allergic?

Our products are non-toxic, dye-free and safe to use for all skin types.

What is your product range?

We have products in 3 categories - skincare, health and mindfulness. In skincare, we cover face care, body care and hair care.

Have you tested products on animals?

We do not test our products on animals. Our products are cruelty-free.

Are your products safe for pregnant women to use?

Yes, our skincare products are safe to use for pregnant women. For health products, we recommend that you check with your physician before use.

I think I had an adverse reaction to one of your products. What should I do?

Consult a dermatologist right away.

Orders/ Shipping Policy

Where do you ship to?

We ship PAN India.

How long will my order take to be delivered?

It generally takes 2-3 business days, however due to restrictions in certain areas, the time can go upto 6-7 business days.

Will I be able to track my order?

As soon as you place the order successfully. A confirmation mail will be sent to you and at the time of your product dispatch, a tracking link will be shared to you.

Will I be able to track my order?

As soon as you place the order successfully. A confirmation mail will be sent to you and at the time of your product dispatch, a tracking link will be shared to you.

Can I ship my order to an address other than my home address?

Yes, as long as you provide us with a complete postal address, we can ship across the product to you.

How can I change my delivery address?

Once the order is placed, you won’t be able to change the shipping address. You can cancel the order and place another to change the address.

What can I do if my payment is declined?

If you face any technical issue while making payment and your payment is deducted , the money will be refunded to you as per the Bank Policy and you can order COD.

Returns and Exchanges

Is it possible to return products once delivered?

You can return the product in case of Damage. Just visit our Customer Care via our Website.

How do I ship my order back to you?

You can put a request for return to our Customer Care and we will get the return facilitated.