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Refunds and Cancellation

At Happier, we strive to give you the very best shopping experience possible. We hope that you never have to cancel or return a product. At the same time, we offer you complete peace of mind by helping you whenever you do so due to certain circumstances.

Return & Refund Policy:
  • Given that we are dealing with beauty and health products, we follow a no return or exchange policy. We will only allow exchanges if the product we have delivered is damaged/wrong product/incomplete order/missing product.
  • If you experience any of the above, raise a return/replacement request via email care@behappier.com or call within 72 business hours of receiving the order.
  • Provide us with your order ID details and details for exchange of your order. Kindly email an image of the product and the invoice for our reference.
  • We will pick up the products within 2-4 business days. We will initiate the replacement or exchange process only if the products are received by us in their original packaging with their seals, labels and bar codes intact.
Points to Remember:
  • Please ensure the product is in its original condition, unopened and unused product along with the original invoice, box and price tags.
  • Our products should be received in original packaging as received at the time of delivery. Opened or used products will not be accepted for exchange.
  • In case the courier is found ineligible for exchange/replacement, we will send the product back to you.
  • You will have an option to receive store credit or exchange the product, as per your request.
  • Please note that replacements are subject to availability of particular products.
  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
  • After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
Under what conditions return/replacement of product is acceptable:
  • Wrong Product Delivered
  • Expired Product Delivered
  • Damaged Product Delivered – Physical Damage/Tampered Product or Packaging
  • Incomplete Order – Missing products
Do I have to return the free gift when I return a product?
  • Yes. The free gift is included as a part of the order and needs to be returned along with the originally delivered product.
How long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5 -7 working days from the day your return/refunds request has been accepted. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 3-4 business days from the day your return/refunds request has been accepted. and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. We may issue cheque in the registered name of the customer.
  • In addition, we also provide the hassle-free option of refund through Happier coupons, which can be used during future purchases.