Refunds and Cancellation
At Happier, we strive to give you the very best shopping experience possible. We hope that you never have to cancel or return a product. At the same time, we offer you complete peace of mind by helping you whenever you do so due to certain circumstances.
- Given that we are dealing with beauty and health products, we follow a no return or exchange policy. We will only allow exchanges if the product we have delivered is damaged/wrong product/incomplete order/missing product.
- If you experience any of the above, raise a return/replacement request via email firstname.lastname@example.org or call within 72 business hours of receiving the order.
- Provide us with your order ID details and details for exchange of your order. Kindly email an image of the product and the invoice for our reference.
- We will pick up the products within 2-4 business days. We will initiate the replacement or exchange process only if the products are received by us in their original packaging with their seals, labels and bar codes intact.
- Please ensure the product is in its original condition, unopened and unused product along with the original invoice, box and price tags.
- Our products should be received in original packaging as received at the time of delivery. Opened or used products will not be accepted for exchange.
- In case the courier is found ineligible for exchange/replacement, we will send the product back to you.
- You will have an option to receive store credit or exchange the product, as per your request.
- Please note that replacements are subject to availability of particular products.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
- After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
- Wrong Product Delivered
- Expired Product Delivered
- Damaged Product Delivered – Physical Damage/Tampered Product or Packaging
- Incomplete Order – Missing products
- Yes. The free gift is included as a part of the order and needs to be returned along with the originally delivered product.
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5 -7 working days from the day your return/refunds request has been accepted. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 3-4 business days from the day your return/refunds request has been accepted. and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. We may issue cheque in the registered name of the customer.
- In addition, we also provide the hassle-free option of refund through Happier coupons, which can be used during future purchases.